Privacy Policy

This Privacy Policy explains how AXENTIS TRADING LIMITED (“we”, “us” or “our”) collects, uses and protects personal information when you visit our website, contact us, submit an enquiry or otherwise interact with our business.

We are committed to handling personal information responsibly and in accordance with applicable data protection laws.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

- Your name

- Company name

- Job title

- Email address

- Telephone number

- Business address

- Billing or delivery information

- Product enquiries and purchasing requirements

- Stock lists or product information submitted to us

- Correspondence and communications with our team

- Any other information you choose to provide

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited and information collected through cookies or similar technologies.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

- Respond to enquiries and requests

- Provide quotations and product information

- Source products on your behalf

- Review stock or products offered to us

- Process and manage orders

- Coordinate payments, shipping and delivery

- Communicate with customers, suppliers and business partners

- Maintain our business and transaction records

- Improve our website, products and services

- Prevent fraud and protect our business

- Meet our legal, regulatory and compliance obligations

- Send relevant business communications where permitted by law

We will only use personal information where we have an appropriate legal basis for doing so.

3. BUSINESS CUSTOMERS AND SUPPLIERS

As a B2B trading company, we may process the contact information of individuals representing customers, suppliers, distributors, manufacturers, logistics providers and other commercial partners.

We use this information for legitimate business purposes, including managing commercial relationships, negotiating transactions, processing orders and maintaining appropriate business records.

4. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

- Logistics and shipping providers

- Payment and banking providers

- IT and website service providers

- Professional advisers

- Suppliers and commercial partners where necessary to fulfil an enquiry or transaction

- Government, regulatory or law enforcement authorities where legally required

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

5. INTERNATIONAL TRANSFERS

As an international trading business, information may occasionally be transferred to or processed in countries outside the country in which it was originally collected.

Where required by applicable data protection law, we take appropriate measures to protect personal information when it is transferred internationally.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil contractual, accounting, tax, regulatory and legal requirements.

The appropriate retention period may vary depending on the nature of the information and our relationship with you.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. COOKIES

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the visitor experience.

Depending on the technologies used on our website, some cookies may require your consent.

You can manage or disable cookies through your browser settings and, where available, through the cookie preferences provided on our website.

9. YOUR RIGHTS

Depending on where you are located and the data protection laws that apply, you may have rights regarding your personal information, including the right to:

- Request access to your personal information

- Request correction of inaccurate information

- Request deletion of your information

- Restrict or object to certain processing

- Request the transfer of your information

- Withdraw consent where processing is based on consent

- Object to certain direct marketing communications

These rights may be subject to legal limitations and exceptions.

To exercise any applicable rights, please contact us using the details below.

## 10. MARKETING COMMUNICATIONS

Where permitted by law, we may contact existing or prospective business customers regarding products, stock availability, sourcing opportunities or other services that may be relevant to their business.

You may opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

We may still send non-marketing communications where necessary in connection with an existing business relationship or transaction.

## 11. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

## 12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, legal requirements or data processing practices.

The latest version will be published on this page with the date of the most recent update.

## 13. CONTACT US

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

**[Company Legal Name]**  

[Registered Address]  

[City, Postcode]  

[Country]

**Email:** [Privacy/Contact Email]  

**Telephone:** [Telephone Number]

If applicable, you may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.